Manic Edge · Guides
Guides.
How each Manic Edge practice works, written out in full, with examples from real decisions.
- 01 Support strategy The Support Maturity Model Five stages of customer support maturity across six lenses, the order to climb them in, and why AI enters at stage four.
- 02 Support strategy Deflection vs resolution What each metric counts, why deflection misleads on its own, and how to measure whether an AI agent actually solved the problem.
- 03 Market simulations Synthetic customer research How a customer base is modelled as a population of AI agents, why every simulation runs more than once, and how to read what it gives you.
- 04 Market simulations Planning for the counter-move Which competitors respond to a move, the six counter-moves to prepare for, and what to decide before you announce.
- 05 AI readiness What to hand to AI first How to rank manual work by hours and risk, and the rollout order: a knowledge base, then automations, then orchestration.